In order to more effectively investigate these issues, it would help if you would private message me your character name and account name. Please don't reply in the thread with that information.
Thanks!
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Quote:
Originally Posted by Rusah
what about the login problems, group finder not working, cooldown reduce on passes not working, any info on them?
Hey Rusah,
Quite a bit of what you named are the issues that we are investigating, yes. I should note however that the Legacy perks which reduce the cooldowns on certain forms of travel are a separate bug not tied to these issues. Tait mentioned that here.
I will keep you all updated on these issues!
-eric
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Hey folks,
We are investigating reports of multiple issues involving things such as travel, area transition, etc. I will pass on updates as we have them.
-eric
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Just a quick update. We are still working on locking down a solution to the issue! As soon as I have something concrete I will pass it on. Thanks for your patience.
-eric
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Hey everyone,
We have isolated what we believe could be causing these issues. We have begun working on a fix and will work to get this out to all of you as soon as possible. Based on what I am being told we will not have this fix out tonight or tomorrow. However, as soon as I know more around timing I will let all of you know.
I will pass on updates as I have them and I thank you again for your patience as we work through this!
-eric
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Hey folks,
Quick update: As it stands right now we have isolated what we believe is the root cause of the issue and are working on getting a fix in place. Our current target is to have a maintenance early Friday morning where we will deploy a patch which should address the issue. Just to reiterate, this is our target and it is not set in stone. We still need to get the fix in place and tested.
As I have updates I will pass them on, especially around timing. Once I know for sure whether or not it will be Friday I will pass that on!
-eric
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Quote:
Originally Posted by sithaztec
Can we get a time window for the patch to help plan ops? Or did I miss that. Also, are the DF NiM bosses getting a reduction in HP as planned for dropping the buff? Thanks.
I'll post a time window as soon as I have one.
The NiM Dread Fortress HP is something that is being looked into, but is not going to be in the patch tomorrow.
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Quote:
Originally Posted by Yaanos
Hi Tait,
Is it just the group size you're reducing, or is it the rewards and the rolling ops schedule? i.e. are you rolling back to pre 2.8?
Thanks,
Giga
It is just the group size that is being reduced.
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Quote:
Originally Posted by Tsillah
Does this patch also address the issues like being removed from guilds, increased cooldowns on quick travel / fleet pass etc?
The Guild issues have the same root cause as the area transition issues, so they will be addressed by the fix.
The Legacy cooldown perks not applying properly are a separate issue, but also being addressed in the patch.
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Hey everyone,
We have identified a fix to the ongoing area transition/instancing and connectivity issues that players have been seeing since the release of Game Update 2.8. In order to alleviate these issues, we are going to be doing unscheduled maintenance tomorrow morning (Friday, June 13). During this maintenance, we are going to take the Group Finder Operation queue from 16-Player to 8-Player, as we have found that due to tech issues the servers do not perform well under the load caused by the 16-Player queue. Going forward, we are going to evaluate our options in regards to the Group Finder system to see what the best course of action to take is.
Thank you all for your continued patience while we get this resolved!
-Tait
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Just as a heads up, we are looking at 5:00AM - 7:00AM CDT for the Maintenance window tomorrow. There will be a dedicated Maintenance post when the time is finalized, but this is the window we're looking at as of right now.
